You can resolve most issues with the resources here.
New: To get support, join the Support and Beta Test community on Google+.
Android 10 (Gingerbread) users who are still running the older version of Droid Scan that is compatible with their devices have a new option: the just-released preview of Droid Scan 6.3 is compatible with all versions of Android from 10 to 24. You can get this preview now by installing Droid Scan Lite Open Beta, or wait for it to roll out to the stable versions of the app.